Community Signal
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Community Signal
Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It's released every two weeks and hosted by industry veteran Patrick O’Keefe. This is...
Episoade Recente
100 episoade
University of Zurich Researchers Conducted an AI Persuasion Experiment on Members of This Online Community, Without Consent
In March, the volunteer moderators of the Change My View subreddit learned that researchers at the University of Zurich had been covertly conducting a...
When Open Source Community Software is Bought by Private Equity
When private equity buys online community platforms, who wins? What about if those platforms were built on open source software? Does the company cont...
When an Online Community Pro Retires
Rebecca Newton is a legend of the online community profession. After 30 years, she has retired. But what does it mean when we retire from this work?
Breaking: Online Community Consultant Discovers Brand New Concept (Again!)
Online community consultants aren’t unlike consultants for any other area of work. Some are ethical, smart, and talented, and some aren’t. Consultants...
Kinks vs. Crimes and Gender-Inclusive Content Moderation at Grindr
Bodies aren’t moderated equally on the internet. Content moderation efforts, especially those at large, mainstream platforms, can suffer from policy-b...
Safeguarding a Diabetes Charity Community and Knowing if You’ve Done the Right Thing
Safeguarding is a term used in Ireland and the United Kingdom that covers efforts to protect the health, wellbeing, and human rights of people, especi...
Empowering Employee Resource Group Leaders With Your Internal Community Platform
Employee resource groups (ERGs) can do a lot to create a greater sense of belonging at your organization. But the folks who volunteer to lead these gr...
The Chief Community Officer Hype Machine
As we celebrate Community Signal’s 7th birthday, Patrick takes questions from Community Signal listeners and supporters in this first ever “Ask Patric...
Elon Musk’s Quest to Make Twitter Worse
Elon Musk’s presence has loomed over Twitter since he announced plans to purchase the platform. And for these few weeks that he’s been in charge, many...
When Community is on 3 Teams in 5 Years
As Zendesk’s customer base and product offerings have grown, so has its community. The Zendesk community started in 2008, under the support organizati...
Why Community on the Product Team Works, From a Product Leader’s Perspective
Recently, community pro Danielle Maveal joined Community Signal to discuss her experiences reporting into the product organization at Burb. In this ep...
Lessons in Building Safe, Inclusive, and Functional Spaces for LGBTQ+ Folks
If you’re wondering how you can more actively foster safety and belonging for LGBTQ+ folks in your online community, there’s precedent to learn and bo...
The Pros and Cons of Community Reporting to Product
All reporting structures have their pros and cons, but product and community share the job of “deeply understand[ing] what the user wants and what the...
Bridging Continents and Countries in a Professional Association Community
Do you manage an international community? How do you thoughtfully foster community across different continents, languages, and norms? Mercedes Oppon-K...
When Companies Sponsor Their Employees to Contribute to Open Source Software
WordPress, the popular open source CMS, powers a reported 43%+ of the web, including this site. It is backed by a global community of contributors who...
The Disappearing News Media Comment Sections
As the former director of community for HuffPost, where he led the management of an active, massive comment section, Tim McDonald has had a unique van...
The Community Management Jobs You Turn Down
What are the reasons why you would voluntarily end the interview process for a community role? If you give it some thought, you’ll probably come up wi...
Building Up Your Community Members, One Phone Call at a Time
Is speaking one-on-one with your community members part of your community strategy? For Tosin Abari, when building paid professional communities, it’s...
Making Room for the Next Generation of Community Professionals
Which community leaders helped you grow as a professional? Who in the industry do you study from or reference? On the last episode of Community Signal...
Deepfakes in Your Community are Inevitable
This conversation with Mohamed Mohammed, a community manager and a PhD student studying deepfakes, is timely. Just last week, a deepfake emerged attem...
Providing a Safe and Functional Community for Cancer Survivors
Online communities are can be essential for people impacted by illness. For those directly affected, their families, and support systems, these commun...
Leveling Up Your Community Team With Specialized Roles
As community leaders, we’re responsible for people. The people in our communities and the people that serve them. In this episode, Chris Catania, head...
Misuse of Community is Endemic in Web3
By now, even if you’re not super well-versed in the terminology of Web3, you’ve probably encountered some of the conversation around its relationship...
Online Community Building Lessons From Collaborative Board Games
When was the last time that you trusted your community with the responsibility of collaboration? In this episode of Community Signal, Matt Leacock sha...
The Elder Scrolls Online Community, and the Power of Guilds
What metrics and indicators of success are you, your colleagues, and community excited about for 2022? Whether you’re hoping to better demonstrate the...
Bettering Health Outcomes Through Peer Support at Mayo Clinic
Do you have a 60-second pitch for your community? In this episode of Community Signal, Colleen Young, community director for Mayo Clinic, raises the c...
Embodying Work-Life Balance as a Community Professional and Manager
Are you able to step away from your community for days at a time? When you return, are your team and the community still running smoothly? If you answ...
Are You Gardening, or Are You Managing Waste?
Earlier this month, blogging pioneer Jason Kottke tweeted that “social media would be a better place to connect with people if the folks building and...
Cohort-Based Online Communities: Exploitation or Real Connection?
If you threw a random group of people together, united primarily by a shared educational goal that they can accomplish with or without the group, and...
Building a Database of CSAM for AOL, One Image at a Time
If you work in content moderation or with a team that specializes in content moderation, then you know that the fight against child sexual abuse mater...
Shifting Revel, a Community for Women Over 40, from In-Person to Online Overnight
As community practitioners, we often serve communities that we don’t necessarily belong to. But how would you approach designing a community platform,...
How Telehealth Provides More Efficient Healthcare for Patients and Providers – and the Role Online Communities Can Play
How did the pandemic impact your relationships with your healthcare providers? Did telehealth enable you to continue seeing or connecting with your pr...
While Making a Mixtape, Asher Roth Built an Online Community
In between his three albums, rapper Asher Roth has released several mixtapes, including 2011’s Pabst & Jazz and his The Greenhouse Effect series. The...
Here’s How Anti-Vaxxers Are Spreading Misinformation Despite Your Best Moderation Efforts
What moderation tactics have you used or seen as a mechanism to curtail the spread of misinformation in communities and on social media platforms? Wor...
Fostering Resiliency for Community, Moderation, Trust, and Safety Pros
When was the last time you mandated that your community, moderation, trust, and safety colleagues schedule time for out of queue activities? When was...
What Makes an Online Community a Home?
May 21st, 2021 marked 20 years since the launch of KarateForums.com. In this episode of Community Signal, Patrick speaks with five forum members that...
Dismantling the Model Minority Myth and Fostering Safer Communities, One Conversation at a Time
For this episode of Community Signal, we’re joined by community professionals Jenn Hudnet, Lana Lee, and Phoebe Venkat. They candidly share stories ab...
Helping Online Community Members Experiencing a Mental Health Crisis
Crisis Text Line offers free, 24/7 support via text message to anyone facing a mental health crisis. Some organizations partner with Crisis Text Line...
Whistleblower: Facebook is Allowing Dictators to Mislead Their Citizens
Last month, Sophie Zhang, a former data scientist at Facebook, went public as a whistleblower drawing attention to how the company delayed action agai...
Why It’s Harmful to Label Community and Community Pros as Underdogs
If you were designing a curriculum to teach undergrads about community management, what would you cover? Georgina Donahue’s approach in designing such...